Shipping policy
1. Order Processing
Orders are processed within 1–5 business days (Monday to Friday). Orders are not processed or shipped on weekends or public holidays.
After processing, your order will be shipped directly from our international suppliers.
2. Shipping Times
As we work with overseas fulfillment partners (including AliExpress suppliers), delivery times are estimated as follows:
- Canada: 7–12 business days
- United States (if applicable): 7–15 business days
- International: 10–25 business days
Please note that shipping times are estimates and may vary due to factors beyond our control, including customs processing, carrier delays, or high-demand periods.
3. Shipping Fees
Shipping fees are:
- Displayed at checkout, or
- Offered as free shipping, depending on current promotions
We reserve the right to modify shipping rates at any time without prior notice.
4. Tracking
Once your order has shipped, you will receive a tracking number via email.
Please allow 3–7 business days for tracking information to become available after shipment.
5. Customs, Duties, and Taxes (Canada)
Orders shipped to Canada may be subject to customs duties, import taxes, and/or brokerage fees.
These charges are:
- Determined by the Canada Border Services Agency (CBSA)
- Not included in the product price or shipping cost
- The responsibility of the customer
We are not responsible for delays caused by customs.
6. Delays and Lost Packages
If your order has not arrived within 30 business days, please contact us at [your email].
We will investigate the issue with the carrier and, where appropriate, offer a replacement or refund.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
We are not responsible for:
- Orders shipped to incorrect addresses provided by the customer
- Packages that cannot be delivered due to address errors
8. Separate Shipments
As we ship from multiple suppliers, items in the same order may arrive in separate packages and at different times.